The privacy of visitors is treated with importance by the company.
The sections below set out information on the types of personal information received and collected when www.infomulti.co.uk is visited and how the company safeguards and protects your personal details and information. Multi Design & Engineering Ltd will never sell your personal information to third parties.
Website Privacy Policy
Multi Design & Engineering Ltd (the “Company”) respects the privacy concerns of the users of its website, Multi Design & Engineering Ltd and the services provided therein (the “Site”). The Company provides this privacy statement to explain what information is gathered during a visit to the site and how such information may be used.
Introduction
This privacy notice provides details of how Multi Design & Engineering Ltd collects and processes personal data through interactions on its website: www.infomulti.co.uk, including any information visitors may provide through the site when a ‘contact us’ form is completed or someone makes a general enquiry.
Multi Design & Engineering Ltd have appointed a Data Protection Officer who is in charge of privacy related matters for us.
Contact details
Multi Design & Engineering Ltd full details are:
Multi Design & Engineering
Tipplers Retreat
Shillinglee
Chiddingfold
Surrey
GU8 4SZ
Anyone who is not happy with any aspect of how Multi Design & Engineering Ltd collects and uses their data, has the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, Multi Design & Engineering Ltd would be grateful for prior notification of the complaint so they can try to resolve it in the first instance.
It is very important the information Multi Design & Engineering Ltd holds is accurate and up to date. Please let them know of any personal information changes by contacting us.
What data does Multi Design & Engineering Ltd collect?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
Multi Design & Engineering Ltd might process certain types of personal data:
Multi Design & Engineering Ltd might also process Aggregated Data from personal data but this data does not reveal someone’s identity and as such in itself is not personal data. For example, how Multi Design & Engineering Ltd reviews usage data to work out the percentage of website users using a specific feature of its site. If Multi Design & Engineering Ltd links the aggregated data with personal data enabling an individual to be identified, it is treated as personal data.
Sensitive data
Multi Design & Engineering Ltd does not collect any sensitive data. Sensitive data refers to data that includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information and genetic and biometric data. Multi Design & Engineering Ltd does not collect any information about criminal convictions and offences.
How Multi Design & Engineering Ltd collects personal data
Direct interactions: filling in forms on the Multi Design & Engineering Ltd website or at trade shows (or otherwise) or by postal communication, phone, email or otherwise, including:
Automated technologies or interactions: Multi Design & Engineering Ltd may automatically collect Technical Data about equipment, browsing actions and usage patterns. This data’s collected by using cookies, server logs and similar technologies.
Third parties or publicly available sources: Multi Design & Engineering Ltd may receive personal data from various third parties and public sources as set out below:
How Multi Design & Engineering Ltd uses personal data
Multi Design & Engineering Ltd only uses personal data when legally permitted. The most common uses of personal data are shown below:
As a rule, Multi Design & Engineering Ltd does not rely on consent as a legal ground for processing personal data, other than in relation to sending marketing communications via email or text message. You have the right to withdraw consent to marketing at any time by emailing: enquiries@infomulti.co.uk
Multi Design & Engineering Ltd’s reasons for processing personal data
Set out below is how Multi Design & Engineering Ltd uses personal data and the lawful reasons for which it will process such data.
Multi Design & Engineering Ltd may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us: enquiries@infomulti.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
Activity: process and deliver orders including managing payments, fees and charges and collecting any monies owed
Data description: identity, contact, financial, transaction, marketing and communications
Legal grounds for processing: performance of a contract and necessary for Multi Design & Engineering Ltd legitimate interest to recover debt owed
Activity: register new customer
Data description: identity and contact
Legal grounds for processing: performance of a contract
Activity: to safeguard the Multi Design & Engineering Ltd site (including troubleshooting, testing, system maintenance, back-ups, support, data analysis, hosting, support and reporting
Data description: technical, identity, contact
Legal grounds for processing: ensure the day to day running of Multi Design & Engineering Ltd, safeguarding network security and provide ongoing administration and IT services.
Activity: relationship management including requesting a review or survey or notification of changes to Multi Design & Engineering Ltd’s terms or privacy policy
Data description: identity, contact, profile, marketing and communications.
Legal grounds for processing: performance of a contract, necessary to comply with a legal obligation, required to keep Multi Design & Engineering Ltd’s records updated to understand how customers use its products or services
Activity: where relevant, recommend products or services that might be of benefit or interest
Data description: profile, identity, usage, contact, technical
Legal grounds for processing: legitimately necessary for Multi Design & Engineering Ltd to grow its business
Activity: utilise data analytics to inform decisions relating to website build, services, marketing and visitor experience.
Data description: usage, technical
Legal grounds for processing: reasonably necessary for audience segmentation and to continually ensure Multi Design & Engineering Ltd’s products and services are relevant and meet customer needs.
Multi Design & Engineering Ltd’s online and offline marketing communications
Multi Design & Engineering Ltd will send communications to those who have:
Multi Design & Engineering Ltd will acquire clear opt-in consent before sharing personal data with any third party for marketing purposes.
Using clear opt-out links, an instruction to Multi Design & Engineering Ltd or third parties can be made to stop marketing messages from being sent at any time – or email: enquiries@infomulti.co.uk An opt-out from receiving marketing communications does not apply to personal data provided to Multi Design & Engineering Ltd a result of a product/service transaction/purchase, warranty registration or product/service experience.
Disclosures of your personal data
Multi Design & Engineering Ltd might have to share personal data with the following third parties:
Multi Design & Engineering Ltd will request all third parties to respect the security of personal data and to treat it in accordance with the law. Multi Design & Engineering Ltd only allows such third parties to process personal data for specified purposes and in accordance with Multi Design & Engineering Ltd’s strict instructions.
Legal rights explained
In certain circumstances, users can extend their rights under data protection laws in relation to personal data:
To follow out any of the above please contact us.
Visit the following website for further information:
https://ico.org.uk/
Multi Design & Engineering Ltd will not levy a charge to access personal data, or for other rights to be exercised. Multi Design & Engineering Ltd might charge a fee if a request is clearly excessive or unfounded.
Multi Design & Engineering Ltd might need to request additional information which is specific to confirm an identity and to safeguard the right to access (or to exercise any other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Multi Design & Engineering Ltd will try to respond to all legitimate requests within one month. If a request is complicated it might take longer than a month, but in such cases Multi Design & Engineering Ltd will notify the individual and keep them appraised of progress.
Data security
Multi Design & Engineering Ltd have implemented appropriate security measures to safeguard personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, Multi Design & Engineering Ltd restricts access to personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process personal data on Multi Design & Engineering Ltd’s instructions and they are subject to a duty of confidentiality.
Multi Design & Engineering Ltd have put in place procedures to deal with any suspected personal data breach and will notify an individual or any applicable regulator of a breach where it is legally required to do so.
Change of purpose
Multi Design & Engineering Ltd will only use personal data for the purposes for which it was gathered, unless Multi Design & Engineering Ltd reasonably considers it should be used for another reason and that reason has synergy with the original purpose. To find out more about how the processing for the new purpose is compatible with the original purpose, please email: enquiries@infomulti.co.uk
If Multi Design & Engineering Ltd needs to use personal data for a purpose unconnected to the original purpose for which it was gathered, Multi Design & Engineering Ltd will notify the individual and fully explain the legal reasons for processing.
Please note, Multi Design & Engineering Ltd might process personal data without prior knowledge or consent where this is required or permitted by law.
Data retention
Multi Design & Engineering Ltd will only hold personal data for as long as necessary to fulfil the purposes it was collected for.
By law Multi Design & Engineering Ltd have to keep basic information about customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
To determine the appropriate retention period for personal data, Multi Design & Engineering Ltd consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of personal data, the purposes for which Multi Design & Engineering Ltd processes personal data and whether Multi Design & Engineering Ltd can achieve those purposes through other means, and the applicable legal requirements.
Multi Design & Engineering Ltd may anonymise personal data (so that it can no longer be associated with an individual) for research or statistical purposes, in which case Multi Design & Engineering Ltd may use this information indefinitely without further notice to the individual.
Third party links
The Multi Design & Engineering Ltd site includes links to third-party websites, plug-ins and applications. Clicking on the links or enabling connections could allow third parties to collect or share data about a user. In such cases, Multi Design & Engineering Ltd does not control these third-party websites and is not responsible for their individual privacy statements.
Cookies
Users can set their browsers to block/refuse browser cookies or to notify if a website set or access cookies. When cookies are disabled or refused it will impact the visitor experience on the Multi Design & Engineering Ltd website, e.g. some features might not function properly.
